Topic outline

  • General

    You have been enrolled in the Unit of Competency BSBCUE309 - Develop product and service knowledge for customer engagement operation. Please follow your Training Plan for commencement and completion timeframes for all units. To complete this unit, you are required to work through the eLearning Activities and complete the Assessment Tasks below.

    We have also provided a number of resources, including a Student Workbook for this Unit.  Please note:  You do not have to complete the student workbook as the content is within your eLearning Activities.

    On completion of each Assessment Task, your Trainer/Assessor will assess your work and provide feedback.  Once all tasks are successfully completed for this unit, you will receive access to your next unit. As per your training plan. 

  • BSBCUE309 - Develop product and service knowledge for customer engagement operation

    This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

    It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team. This work is undertaken with some supervision and guidance.

    To access the full unit of competency, please follow this link.