Assessment Task 1 - Use product knowledge in customer engagement

If you do not understand the requirements of the Assessment Task or you are unable to complete it in your workplace, please contact your Trainer/Assessor.

Instructions:  Please review and complete Assessment Task 1 and then upload your submissions for marking by your Trainer/Assessor.


Any variations to this task must be approved in writing by your assessor.  

Variations can be requested if you are working within a team and wish to request the submission of your task be a group submission. In these instances, your assessor may provide you with group work reporting requirements;


If you are unable to perform the required task within your current workplace and wish to request an alternate task. In these instances, your assessor may provide you with a case study or scenario option as an alternative.